Refund and cancellation policy
We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
· If you have received damaged product or the wrong item, please mail us at firstname.lastname@example.org with your order number and couple of pictures of the material within 24 Hour of delivery.
· We will try and replace the product as soon as possible or issue a full refund if you wish to.
· At Peach mode each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we replaced the product.
Do not like the product / Product not as per the picture shown:
We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 24 Hour exchange/return policy in such cases.
· Please mail at email@example.com with order number and reason for return.
· As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
· Store credit is valid for 15 days.
· If you do not want credit please send us an email to firstname.lastname@example.org and we will arrange for cash refund within 15 working days.
· If you did not like the product, we can exchange it but processing charge of INR 250/- will be deducted from your credit / refund amount.
Q- In how many days can I return the product? What are the conditions?
A- We have a 24 Hour return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at email@example.com or call us on +91-120-6530405 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full credit voucher to purchase any other product from the website. In case you want the cash refund we can arrange for that also no questions asked. It takes 15 business days to complete the process of refund. Also, the exchange will cost you INR 250/- which will be deducted from your credit / refund amount.
Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the two working days. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at firstname.lastname@example.org or call us at +91-120-6530405.
Q- Do you provide warranty/guarantee for mechandise?
A- All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will replace.
Q- Do you return and exchange the sale items?
A- Normally we do no exchange / refund sale items. But we do understand the need of exchange. Hence, we do exchange/refund the sale items but a processing charge of INR 250/- is deducted from the amount you paid. Please read the description on sale for further information about percent discount and policy.
Any customized product is non-refundable and non-exchageable.
All sale items are non returnable, non-refundable, non-exchangeable. All such orders and won't be exchanged unless the product is damaged.
All stitched goods (any fabric on website) are non refundable and cannot be exchanged.
Exchange will be done only once. Exchanged product cannot be exchanged multiple times.
If you still have any questions about the returns procedure or buying from our website. Please mail us at email@example.com and we will be happy to help you!